Help Center

FAQ

What makes Alfa Series different from other players?

Alfa Series is the most powerful player all over the world, we added features that others never came with, our Android version supports Netflix, Kodi, and most Android games.

Is there any 30-day money back guarantee?

Yes, we offer 30-day money back guarantee, simply refer to the easy return policy for more information.

Who is the owner of Alfa Series, and where are they located?

Karinterior Inc. is the only owner of Alfa Series. we are located in California, United States.

I see some similar players sold by Chinese sellers under different names, are these Alfa Series?

No, Due to the high demand on our products, some Chinese manufacturers did try to make products that does look like ours but the quality is different, please refer to the warranty code on the back of the product, you can always contact us to verify if that seller is licensed by us and sells our products.

Do you have a warranty? what makes your warranty different than others' warranty?

Alfa Series products are backed by 1 year limited warranty, unlike others, all return shipments will be to our based maintenance and inspection location in California, unlike others who ask to ship back to China at the buyer's expense, all others ask to ship to China as they know customers wont be able to ship for warranty as the international shipping fee from United States is more than the value of the purchased product. warranty may cover a whole item replacement or parts replacement.

Will the DVD pair if I play a movie via DVD Player?

No, DVD players are not a smart technology but a regular player, all rear seat DVD Players do not pair, in return, you can download the movie on a thumb drive, or a SD Card and enjoy it.

Can I connect Alfa Series to the after market in-dash player?

Yes, you can connect  to the in-dash after market through Miracast, the in-dash player must have Miracast function 

Can I pair my smartphone or tablet to Alfa Series?

Whether it is an IOS or Android, you can pair your smart devices, such as iPhone, Ipad, android tablet, or any android phone to Alfa Series through the wireless technology.

Does it come with Google Play Store like the tablets so I can install all apps I like?

Yes, Alfa Series functions as a tablet, comes with google play store that enables our valued customers to install their desired apps.

Are you a registered US business?

Yes, Karinterior Inc. is a U.S. registered business.

Can I pair my smartphone or tablet to Alfa Series?

Whether it is an IOS or Android, you can pair your smart devices, such as iPhone, Ipad, android tablet, or any android phone to Alfa Series through the wireless technology.

If you do not see the question you have, please contact us.