warranty information


Warranty Information

WARRANTY OVERVIEW:

For a full disclosure of our warranty terms & conditions please download our Warranty Information PDF

WARRANTY PERIOD: 

The warranty period is (1) Year from the original date of purchase. During this warranty period, under normal use, ALFA Series or Karinterior Inc will at its option, repair and/or replace parts determined to be defective.

WARRANTY DOES NOT COVER: 

1. Any unauthorized maintenance, misuse, collision, liquid infiltration (water damage, sweat perspiration, drinks etc...), or modifications.

2. Incorrect Use of Product: altering software, removing serial numbers/logos, using Power cables and/or chargers not approved by ALFA Series.

3. Damage due to fire, flood, acts of God, misuse and related damage.

4. Any prepaid freight for warranty service.

5. Products sold AS IS or consumables (such as fuses or batteries).

WARRANTY SERVICE: 

If any product issues arise please visit our Help Center or contact your dealer first. Many ALFA Players performance problems can be solved with simple troubleshooting.

If it is found that service on your smart player is needed please email us support@alfaseries.com to start a warranty claim.

REGISTER WARRANTY: 

Please register your warranty so we can provide you with the latest firmware updates, user manuals and tutorial videos.